Q&A

Frequently Asked Questions (FAQ)

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We have put together the most frequently
asked questions about THANKS AI products and orders

Please select from the categories below

  • Is Human Oligopeptide-22 the most important feature of Heartful Essence (what differentiates it from other companies’ products)?

    The Human Oligopeptide-22 compound is the most important feature, but its other features include Proteoglycan and a triple EFG compound containing swallow’s nest extract. Another feature is that it includes no added preservatives.

  • What are the concentrations and proportions of ingredients in Perfect Mineral Ai and Hybrid Mineral Ai?

    In order to extract the greatest potential from the plant-based minerals in our company’s products, we use a proprietary blend, which is a trade secret.

  • What is the difference between humic shale fulvic acid and humic shale minerals?

    They are the same in that they both contain rich quantities of plant-based minerals. However, the humic shale fulvic acid from New Mexico in particular has recently attracted attention for its abundant fulvic acid content.

  • Do you import your humic shale minerals and humic shale fulvic acid from the United States? How is it imported? (As a solid? A liquid?)

    Both are imported as raw materials from the United States. When they are imported, the humic shale minerals are a powder and the humic shale fulvic acid is a liquid.

  • Do other companies offer products with humic shale minerals and humic shale fulvic acid?

    We cannot speak to other companies’ products, but only Perfect Mineral Ai provides both humic shale minerals and humic shale fulvic acid at the same time.

  • Is it alright for infants to drink Perfect Mineral Ai?

    Anyone, from infants to the elderly, can safely drink it. It will help to replenish the minerals that they tend to lack.

  • How much Perfect Mineral Ai should I drink in a day?

    The product description contains approximate dosage amounts. However, Perfect Mineral Ai is ultimately intended to supply minerals that your body is lacking, so please base the amount you drink on your eating habits.

  • I am taking medicine. Is it alright to drink Perfect Mineral Ai and Hybrid Mineral Ai?

    Minerals do not have a pharmaceutical effect, so in general there should be no problem. If you are concerned, please consult your doctor.

  • I am taking medicine. Is it alright to drink Perfect Mineral Ai and Hybrid Mineral Ai?

    Minerals do not have a pharmaceutical effect, so in general there should be no problem. If you are concerned, please consult your doctor.

  • I drank the minerals and became constipated (or had diarrhea). Why?

    You should not experience constipation or diarrhea from ingesting these products, but if you take them with a cold food or beverage or take them in excess, constipation or diarrhea may occur. Please try adjusting how you ingest the products.

  • Hybrid Mineral Ai contains a combination of the modern plant-based mineral Replan, and the humic shale mineral Reservatrol. Does it also contain humic shale fulvic acid, which is rich in fulvic acid?

    No, it does not. In order to bring out its own unique characteristics, Hybrid Mineral Ai contains a blend of Replan and Reservatrol, which are not found in Perfect Mineral Ai.

  • What are the differences between Perfect Mineral Ai / Hybrid Mineral Ai and other companies’ products?

    We cannot speak to other companies’ products, but our products contain an abundant blend of plant-based minerals, and provide plenty of fulvic acid, so we can confidently recommend them to you.

  • About how much Perfect Mineral Ai is there in each pump of the pump/spray?

    Each spray is 0.14 cc and each pump is 1.15 cc.

  • You say that Heartful Essence Ai’s Human Oligopeptide-22 is only available from THANKS AI, but I can find other companies offering it by searching on the Internet. Why is this?

    We are the only importer in Japan and the only multi-level marketer selling Human Oligopeptide-22. Please take care with similar and imitation products.
    For more information, please see http://www.thanksai.jp/blog/cosme/2013/04/429/

  • Why is the Human Oligopeptide-22 (yeast-derived EGF) in Heartful Essence Ai better than Escherichia coli-derived EGF?

    We believe in safety through reliability. Heartful Essence Ai is applied directly to the skin, so we created a product that takes safety into consideration as much as possible.

  • About how long will Heartful Essence Ai last in its non-mixed state?

    Heartful Essence Ai does not contain any preservatives, so even if the package is unopened, we recommend that the product be used within six months from when you receive it.

  • How much Heartful Essence Ai is there in each pump?

    Between 0.3 and 0.5 ml.